Privacy Policy

Account information you provide when signing up — such as your name, email address, company name, and phone number.

Business data you enter into PillarNex ERP — including inventory records, purchase orders, sales transactions, employee details, and payroll information. This data belongs to you.

Usage data — pages visited, features used, session duration, and device/browser information collected automatically to improve the platform.

Communication data — messages you send us via contact forms, email, or support channels.

To provide, operate, and maintain the PillarNex ERP platform.

To process transactions and send related information including confirmations and invoices.

To respond to your comments, questions, and requests.

To send administrative information such as updates, security alerts, and support messages.

To monitor and analyse usage patterns to improve our platform and user experience.

To comply with legal obligations.

Your data is stored on secure cloud infrastructure with encryption at rest and in transit.

For on-premises deployments, data resides entirely on your own servers — PillarNex does not have access to it.

We implement industry-standard security measures including access controls, audit logs, and regular security reviews.

No system is 100% secure. We encourage you to use strong passwords and keep your credentials confidential.

We do not sell, trade, or rent your personal information to third parties.

We may share data with trusted service providers who assist in operating our platform, subject to confidentiality agreements.

We may disclose information when required by law or to protect the rights and safety of PillarNex, our users, or the public.

In the event of a merger or acquisition, your data may be transferred as part of that transaction.

We use cookies and similar tracking technologies to enhance your experience on pillarnex.com.

Essential cookies are required for the site to function. You may disable non-essential cookies through your browser settings.

We do not use cookies to track you across third-party websites.

You have the right to access, correct, or delete your personal data at any time.

You may request a copy of the data we hold about you by contacting us.

You may opt out of marketing communications at any time by clicking 'unsubscribe' or contacting us directly.

For on-premises customers, you have full control over your data and can delete it at any time.

We retain your data for as long as your account is active or as needed to provide services.

Upon account termination, we will delete or anonymise your data within 90 days unless required by law to retain it.

PillarNex is a business platform not intended for use by individuals under the age of 18.

We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our platform.

Your continued use of PillarNex after changes are posted constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your data, please contact us at pillarnex.com/contact-us.